FREQUENTLY ASKED QUESTIONS
We are more than happy to answer any questions and to lend advice while you plan your event.
Please do not hesitate to call us with anything you need!
Q: What is included in your package pricing?
A: In addition to the catering selections, we provide your wedding coordinator/attendant, white linens on all tables with a basic centerpiece, up-lighting in the ballroom in your choice of 8 colors, room set to your specifications, all chinaware, silverware, cups, chaffing dishes, etc., and 3 hours of gathering time with your guests. You are welcome to bring in your own cake, decorations and/or favors to add your personal touch to your event. You would be responsible for providing any specialized services or products.
Q: Must I put down a deposit to hold my event date, and if so, how much?
A: Yes. There is a 20% deposit for all events, which is applied to the total price of your event.
Q: What forms of payments do you accept??
A: We accept personal checks, cashier’s checks, money orders, and cash. Credit and debit cards are also accepted, however, a 3% processing fee will be applied.
Q: Is there a payment schedule?
A: If you are not paying for your reception in full at the time of signing your contract, you may make payments toward your balance as you prefer. The final balance must be paid in full no later than 10 days prior to the date of your event.
Q: Is there a cancelation policy?
A: Yes. We understand that life is not always predictable. Please review the following cancelation guidelines:
All deposits are non-refundable.
If the event is canceled by the client 90 or more days from the event date, all prepayments will be returned to the client less fifty percent (50%).
If the event is canceled between 89 and 31 days from the event, all prepayments are returned to the client less seventy-five percent (75%).
If the event is canceled within 30 days of the event, all deposits and prepayments are forfeited in full.
If your contract is not fulfilled due to disaster (both natural or otherwise), acts of God, or military deployment, all payments, including the deposit, will be reapplied.
Q: May I choose the time of my event?
A: Pinewood Plantation does not have a set schedule for events. Pinewood Plantation tries to accommodate your event based on your schedule. However, the timing of your event will depend on other events prior to or after your event.
Q: May we hold both our ceremony and reception at Pinewood Plantation?
A: Yes. There is an additional $500 charge to have your ceremony at Pinewood Plantation and you must provide your officiant. Our staff will transform the ballroom from ceremony-style seating to reception-ready seating. You may also have your ceremony outside, weather permitting.
Q: May I extend my reception past the offered 3-hour time limit?
A: Yes. A fee of $250 per additional 1/2 hour extension time will be billed. Each additional 1/2 hour is billed as a whole regardless of actual minutes used.
Q: May we have a live band at our event? Outside vendors?
A: Yes. Outside vendors are permitted, with the exception of outside caterers, as we provide on-site catering. If your vendor requests to view the ballroom for spacing or decorating, please contact us to schedule an appointment. Outside vendors are not included in your headcount.
Q: Do you have a list of preferred vendors?
A: Yes. We have a list of vendors we work with in our area and would be delighted to provide you their information.
Q: Do you offer a food tasting beforehand?
A: Yes. We try to schedule food tastings on a monthly basis, as needed. However, should our schedules conflict, we can set up a private tasting.
Q: May the bridal party dress at the venue before the ceremony/reception?
A: Yes. We have a separate bridal suite for you and your bridal party to dress prior to the ceremony/reception. We allow access up to two hours prior to the ceremony/reception start time.
Q: What may I expect after booking my ceremony/reception with Pinewood Plantation?
A: Aside from making payments toward your final balance, we will need to meet with you one month prior to your wedding. This is when you will have your final meeting to confirm all of your ceremony/reception details.
Q: Will my bridal party have a rehearsal previous to our event?
A: Yes. We will coordinate a date prior to your wedding to hold your rehearsal. We are also available to host your rehearsal dinner should you choose. We have two locations to host your rehearsal dinner, Pinewood Ballroom or Nola Lagniappe, which is located behind Nola Southern Grill on Gause Boulevard.
Q: When do I need to submit a final head-count?
A: We don’t need to have your final headcount until 10 days prior to your event. For staffing and catering purposes, we ask that you communicate as soon as possible if you are adding additional people to your guest count.
Q: Are children included in my headcount? What about bar package pricing for those under 21?
A: Children 12 and under may enjoy reception buffet items at 1/2 price. Children 3 and under are complimentary. For bar packages, we will deduct, at the caterer's discretion, a portion of the bar price as young adults under 21 will not be allowed to consume alcoholic beverages.